Our standard office hours are Monday to Friday, from 9 am to 5 pm. Rest assured, after-hours services are available when needed to ensure your queries are addressed promptly.

Please allow 48 hours during working days for flight and hotel quotes. We invest this time to contact multiple suppliers, securing the best options tailored to your request.

Crafting bespoke touring itineraries is an art, and it may take a week or longer to perfect the exact holiday you desire. We recommend submitting your request early to allow ample time for this detailed process. Further information on our planning process here

Your payment method plays a crucial role in selecting suppliers, especially concerning American Express. Please specify your payment method on the request form, along with your budget, which is essential information for us.

We can help you secure travel insurance if required, for most of our suppliers travel insurance is mandatory. Have travel insurance is always strongly advised to safeguard against unforeseen events, including trip cancellations, medical emergencies, or lost luggage

In case of disruptions, contact Cleo De Rose Travel immediately. We will liaise with suppliers and assist in rebooking or making necessary arrangements, minimising stress on your end.

We will provide you with contact information before your departure. Additionally, we will supply you with the information for the local partners used for you trip, ensuring there's support in your destination's time zone.

We can assist with modifications, subject to availability and supplier policies. Keep in mind that changes might incur additional fees, and travel insurance can provide coverage for unexpected adjustments.

Absolutely! We strive to excel in tailoring experiences. Whether it's dietary preferences, room preferences, or special occasions, we work to fulfil your requests.

Absolutely! If you prefer handling your own flights, I am more than happy to take care of your hotel bookings and any other travel arrangements you may require.

Yes, absolutely! If you prefer managing your own flights using Avios, we are more than happy to assist with booking hotels and any other travel arrangements you may need.